Job Offer: Bilingual Guest Experience Associates (M / F) Job at Local company – NewJobs Cameroon

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    Job Offer: Bilingual Guest Experience Associates (M / F) Job at Local company – NewJobs Cameroon
    We are recruiting for our clients in the hospitality industry based in Douala, Yaounde and Limbe.

    The Guest Experience Associate is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
    Responsibilities:

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    -Manage calls, messages, and emails from guests in a swift and professional manner related to services or general questions, and assisting guests with the booking process.

    -Assist guests throughout the purchase lifecycle utilizing emotional intelligence and problem-solving skills.

    -Help guests navigate through the service and access all the information they need.
    -Work across social media channels and company systems to secure and adjust reservations.

    -Document all activities in the company’s CRM.

    -Provide an exceptional customer experience, using genuine kindness and professionalism, thrilling guest with over-the-top service throughout the booking and visit.

    -Collaborate with all customer-facing teams as well as other departments to achieve high service level standards and meet company goals.

    -Maintain an up to date customer feedback system, by continually collecting customer feedback at every interaction with the company.

    Requirements

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    -1-2 years of experience, preferably in customer experience, sales, or hospitality industry.

    -Team player: you thrive in a collaborative and fluid environment with rapidly changing priorities.

    -You have a hospitality mindset, a passion for the customer experience, and a genuine desire to want to help others. You’ll always go the extra mile to make sure the job gets done right.

    -You are able to work with a diverse group of stakeholders, using your strong organizational skills and attention to detail to achieve objectives and alignment.

    -You are self-aware. You understand your strengths, limitations, and emotions (and how they impact others) with an ability to manage them in stressful situations.

    -You are a relationship builder. You’re a compelling communicator who can put others at ease, build trust, and develop connections; previous experience interacting with customers over the phone a plus.

    -Through the ability to demonstrate empathy, you understand other perspectives, listen effectively to recognize and exceed the needs of every stakeholder.

    -You are an active listener; you can make others feel heard by patiently listening to them to understand, not to reply.

    -You are results driven and look to achieve daily, weekly, and monthly goals.

    -You are resilient, emotionally balanced, and self-motivated to thrive.

    -You have good computer skills.

    -You have at least an HND, a Bachelors degree will be a plus.

    -You are able to work in shifts ( Morning and afternoon shifts).

    -You speak and write both English and French

    -You are able to maintain confidentiality of information.

    Benefits
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    -Industry Competitive pay based on experience and suitability for the role.

    -Amazing working environment and collaborative team.
    -PTO, sick days, and paid maternity leave

    -Rich learning and development program in customer experience and hospitality.

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