INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.

Terms of reference

Job Title: Regional HR Coordinator

Code: SR-00-9358

Duty station: Dakar with frequent field missions

Starting date: 01/07/2024

Contract duration: 18 months

Reporting to: HR Director

Supervision of: Country HR Coordinators

Functional Supervisor: n/a

Type of Duty Station: Family duty station

General context of the project

INTERSOS is a humanitarian organization founded in 1992, working on the frontlines of crisis situations. In its countries of operation, INTERSOS intervenes to assist the most vulnerable populations affected by conflicts, extreme exclusion, and natural and manmade disasters in challenging and hard-to-reach areas, where the humanitarian needs continue to be the greatest and where the humanitarian presence is often weak. In such contexts, INTERSOS focuses on providing forcibly displaced populations and host communities with life-saving humanitarian assistance, in the areas of Protection, Health & Nutrition, as well as WASH and Shelter.

INTERSOS operations are guided by its Code of Conduct and by the humanitarian principles of humanity, neutrality, impartiality, and independence. Every intervention is characterized by the centrality of the human being, the principle from which INTERSOS values descend. Specifically, INTERSOS is borderless, impartial, independent, sensitive to local cultures, attentive to local capacity, professional in solidarity, and transparent. INTERSOS also adheres to the Code of Conduct for the International Red Cross and Red Crescent Movement and NGOs in Disaster Relief.

We recognize diversity as a core value for the Organization, in line with its fundamental principles. INTERSOS is therefore committed to creating an inclusive workplace environment that promotes diversity, equality, and inclusion. INTERSOS encourages applications from qualified candidates from diverse backgrounds, regardless of age, gender identity, race, ethnic background, sexual orientation, disability, ethnicity, or nationality.

INTERSOS Regional Office for West Africa is based in Dakar and consists of one Regional Director, one Deputy Regional Director, one Regional HR Coordinator, one Regional Logistics and Supply Coordinator, one Regional Finance Coordinator, one Regional Finance Controller, and one Regional Grant and Reporting Officer. The Regional Office manages the following missions: Chad, Cameroon, Niger, Burkina Faso, Mali, and Nigeria.

As of March 2024, INTERSOS is operational in 24 countries.

General purpose of the position

The Regional HR Coordinator oversees human resources activities within a designated region. This role involves coordinating HR functions, implementing policies and procedures, and providing support to employees and management across the countries. The regional HR Coordinator plays a crucial role in driving the strategic direction of HR activities within the Region, contributing to the achievement of organizational goals and objectives.The Regional HR Coordinator serves as a liaison between regional offices and the HQ HR department to ensure alignment with organizational goals and compliance with employment laws and regulations.

Main responsibilities and tasks

• Monitor and support compliance and adherence to HR INTERSOS policies and procedures through guidance and support to HR referents and Line Managers at the Country level
• Collaborating with regional and countries team for workforce planning and talent requirements.
• Developing and implementing regional HR policies and initiatives to drive employee engagement, retention, and performance
• Ensuring consistency and alignment of HR practices across different Countries within the Region.
• Evaluate and manage HR risks associated with labor legislation, cultural practices, and non-compliance, ensuring that Missions do guarantee that the duty of Care of National Staff is compliant with Labour Law, and INTERSOS procedures
• Provide HR support and staff care in stressful situations or incidents.
• Ensure HR synergies across Regions e.g. recruitments, job rotations, gap fillings, temporary mobility, secondments, and HR procedures in collaboration with Regional Management, Personnel Development Coordinator, and Recruitment Unit
• Developing and implementing initiatives aimed at promoting diversity and inclusion within Missions’ staff.
• Advise and support Line Managers on people management and conflict-management
• Monitor and provide technical supervision to ensure that the size and structure of the HR Dept at the Mission level are aligned with the needs of each mission
• Designing and supervising in coordination with the Personnel Development Coordinator, continuous training and professional development programs tailored to the specific needs of Missions’ staff to improve their skills and promote their professional growth
• Share best practices on operative HR matters within the HR department, through regular meetings
• Participating in HR projects and initiatives as assigned
• Contribute to annual Country Strategies of all West Africa missions, in line with HR strategy at the global level and at the regional level
• Provide regular analysis of HR data to identify trends, challenges, and opportunities in human resources management, prepare detailed reports and develop tailored HR regional strategies.
• Actively participate in strategic planning at the regional level, integrating HR objectives into overall strategies to ensure alignment and support the achievement of goals
• Acting as a liaison between regional HR teams and HQ HR department to facilitate communication and alignment of strategies.

Required profile and experience

Education

• A bachelor’s degree in Human Resources Management, Business Administration, or a related field.

Professional Experience

• Minimum 4 years of relevant experience in the humanitarian field (at least 2 in HR positions in the field)
• Previous work experience in complex and volatile contexts
• Experience in a regional or multi-site HR role is preferred
• Previous experience in Western Africa Countries is an asset

Professional Requirements

• Thorough understanding of HR principles, practices, and procedures
• Ability to handle sensitive and confidential information with discretion
• Ability to multitask and prioritize in a fast-paced environment
• Experience with the start-up of the HR department is an asset

Languages

• Fluent knowledge of English and French (written and spoken) is mandatory

Personal Requirements

• Strong interpersonal and communication skills, both written and verbal
• Excellent organizational skills and attention to detail