Job Offer: INFORMATION TECHNOLOGY ASSISTANT Job at United Nations Development Programme – NewJobs Cameroon

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    Job Offer: INFORMATION TECHNOLOGY ASSISTANT Job at United Nations Development Programme – NewJobs Cameroon

    UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

    UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

    Background

    The Cameroon Nigeria Mixed Commission is seeking a Service Contract for Information Technology services. The Information Technology Assistant is expected to provide technical and administrative support, as well as network administration and IT training.

    Organizational Setting: The position is located in Yaoundé and is part of UNOWAS CITS unit. The IT Assistant will report to the Information Technology Officer.

    Duties and Responsibilities

    Duties and Responsibilities: Under the guidance and supervision of the CITS Officer, the incumbent is responsible for the following:

    System Accounts Setup

    Set-up and configure Microsoft Office 365 mail, One Drive, Share Point Online, MS Team configurationProvide share folder access on Online MS SharepointEnable all staff to use desktop computer and Telephone,Perform basic functions to ensure all staff are able to check mail,Print, browse Internet/Intranet sites etc.Configure Data back upDesktop, Notebook Computer and Network Maintenance ICT System support

    Maintain Desktop, Printer, Digital sender and Fax Machine.Re-image crashed computer and data backup/restoreIdentify and resolve technical problems including hardware, software, and network issuesMaintain Data Network and telephone network infrastructure fully functional.Maintain Data security of IT systems.Install and update Antivirus tools in all Desktop and LaptopsProvide training to staff members for usage Desktop, Printer, Fax and Microsoft applications etc.Support Microsoft Office ApplicationsInstall UN approved standard applications as requested by staffMaintain PABX system and telephone line cable and phone devicesManage record of Official and Personal callsInstall approved standard applications as requested by staffMaintain record of ICT assets inventoryProvide training to staff members to use official software and devicesProvide daily report to Chief ICT in UNOWA HQ in DakarPerform other duties as required.

    Competencies

    Professionalism: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services and user support. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.Planning& Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

    Required Skills and Experience

    Education: High school diploma or equivalent and technical or vocational certificate in Information Technology, Telecommunication or related area required.

    Experience: A minimum of seven years (07) years of experience in Information Technology, Telecommunication or related area is required.

    Language: English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written French is required. Working level knowledge of English could be an advantage.

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