The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit: http://www.clintonhealthaccess.org.
CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.
Overview of Team
CHAI’s global malaria and neglected tropical disease (NTD) team provides direct technical and operational support to countries around the globe to strengthen their programs and reduce the burden of preventable, treatable diseases. We support governments to scale up effective interventions for prevention, diagnosis, treatment, and surveillance, with the goals of sustainably reducing the number of illnesses and deaths worldwide in the short-term and accelerating progress towards elimination of malaria and NTDs in the long term.
Overview of Role
CHAI is seeking a highly motivated individual to strategically drive technology adoption and data system improvements within malaria control programs, empowering them with better tools and better data to dramatically improve the prompt diagnosis and treatment of malaria, to ensure the success of large scale protection measures such as bet net distribution campaigns, and ultimately to reduce malaria cases and deaths. The Associate will join an entrepreneurial and close-knit team, and will have the opportunity to drive substantial impact across this portfolio of work in several countries.
CHAI places great value on relevant personal qualities including resourcefulness, tenacity, independence, patience, humility, and strong work ethic. The candidate must be able to work independently to drive implementation and have deep personal commitment to producing results.
This Associate will be based in Cameroon.
Across countries and projects, the Associate will have the following responsibilities:
Strategic Guidance and Stakeholder Engagement:
- Engage closely with Ministry of Health (MOH) programs, in-country partners, and regional/local CHAI teams to develop a deep understanding of user requirements for malaria surveillance and public health campaigns
- Provide guidance to MOH programs and stakeholders in the selection and application of technology tools to solve public health problems
- Play a translational role in communicating technical approaches, software/hardware specifications, and implementation guidance to non-technical staff within the MOH, partner organizations, and other CHAI team members
- Serve as a thought leader for CHAI teams, MOH programs, and stakeholders on regional and country-level digital strategies, approaches, and guidance
Technology Project Management:
- Develop and document user-centered requirements in line with programmatic objectives and data needs, including data entry forms, user workflows, dashboards, and system integrations
- Manage technology vendors to ensure product configurations and developments are on track and in line with defined requirements; test developer outputs and provide regular feedback on bugs and functionally
- Directly configure data collection, management, and reporting tools and systems as needed (e.g., DHIS2, ODK, CommCare), including user-friendly dashboards
- Manage ongoing tracking and prioritization of software development activities; proactively manage changes in project scope, identify potential challenges and roadblocks, and develop contingency plans
- Develop system roll-out plans and support system installation, device set-up, and operational readiness ahead of implementation
- Build digital and data capacity within government staff by developing manuals, SOPs, and training materials; train stakeholders and end users in the administration and use of information technology
- Cultivate a culture of data-use within malaria programs by ensuring data visualizations are automated, simple, clear, and action-oriented for program staff at all levels
- Develop and implement sustainability plans with Ministry of Health staff to ensure the long-term success of digital health interventions
- And other responsibilities as needed
- Bachelor’s degree, ideally in relevant field (information systems, epidemiology, public health, computer science)
- Working proficiency in both English and French
- At least three years’ working experience as a business analyst, product manager, technical project manager, or in a similar role working closely with stakeholders to define and deliver business requirements for technology initiatives
- Proven experience in planning, designing and implementing technology-based solutions across the full software delivery lifecycle with stakeholders and users, preferably for disease surveillance
- Ability to work with diverse stakeholders, including healthcare workers, Ministry of Health program staff, NGO partners, the WHO, technology companies, and academic partners
- Comfort and proactiveness with learning new technologies; DHIS2 experience strongly preferred
- Exceptional communication skills with people of varied professional and cultural backgrounds; experience communicating technical concepts to non-technical users
- Ability to think strategically and anticipate future consequences and trends
- Ability to work well both independently and as part of a multidisciplinary team
- Strong work ethic, integrity, credibility, and dedication to CHAI’s mission
- Ability to be effective, calm, and flexible in high-pressure situations, to handle multiple tasks simultaneously and to effectively prioritize
- Proven ability to function in a fast-paced work environment
- Ability to travel approximately 30% of the year
- Knowledge of common health information management systems and digital global goods (e.g., DHIS2, OpenLMIS, OpenSRP, CommCare, OpenMRS)
- Understanding of interoperability principles and standards (HL7, IHE, FHIR)
- Visualization software experience (Tableau, PowerBI)
- Knowledge of malaria or other global infectious diseases
- Experience working and communicating with government officials and multilateral organizations