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UN Jobs: Consultant – Knowledge Management Hub (KMH) Communications – Switzerland

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Consultant – Knowledge Management Hub (KMH) Communications

Position Title: Consultant – Knowledge Management Hub (KMH) Communications

Duty Station: Geneva, Switzerland

Classification: Consultant, Grade Other

Type of Appointment: Consultant, five months

Estimated Start Date: As soon as possible

Closing Date: 14 July 2022

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.


Project Context and Scope

Funded by the European Union Trust Fund for Africa and the Development Cooperation Instrument, the European Union (EU) and the International Organization for Migration (IOM) have launched several programmes (the “EU-IOM Actions”) addressing migrant protection and sustainable reintegration in Africa and in Asia in 2017 and 2018. In this framework, a Knowledge Management Hub (KMH) was established at IOM Headquarters (HQ) in 2017, with the main objective to support the implementation of the EU-IOM Actions.

The KMH plays a crucial role in the implementation of these initiatives by providing thematic expertise, supporting cross-regional harmonization of information management systems, monitoring and evaluation activities, the development of knowledge management tools, and support return and reintegration-related research.

One of the key components of the KMH’s work is the production of high-quality audio-visual materials (namely, videos, podcasts and photos) and the creation of a dedicated online content library, where the finalized products will be displayed. This with anaim to encourage pro-active communication and dissemination of best practices and lessons learned.

Audio-visual materials to be produced will include a total of +130 high-quality videos, 20 podcasts and 200 photos which will be publicly available in the dedicated online content library on the Return and Reintegration Platform, and will display reintegration stories and subjects from 11 target countries: Bangladesh, Brazil, Cameroon, El Salvador, Ethiopia, Georgia, Malawi, Morocco, the Philippines, Senegal and Serbia.

The audio-visual materials will target in particular: return and reintegration practitioners, donors, international, national and local organizations, government authorities at all levels as well as the general audience. To do so, a multi-channel dissemination strategy is being put in place with dedicated messages and materials targeted to the different audiences. The dissemination campaign will be aimed at global and national audiences and it will include online and offline actions, depending in particular on the local contexts and opportunities.

For this purpose IOM is recruiting a consultant. Under the overall supervision of the Managing Editor of Media and Communications Unit (MCU) and the direct supervision of the Communications Officer of MCU, in close collaboration with the Communications Officer of the

EU-IOM Knowledge Management Hub, the Consultant will support the preparation and dissemination of communication materials of relevance to the KMH as well as work towards enhancing the visibility of IOM`s work on return and reintegration overall.

Organizational Department / Unit to which the Consultant is contributing:

The Media and Communications Unit (MCU) is comprised of experienced communications professionals based in Geneva and Manila.

The team provides advice and support on media and public information issues to the Executive Office, departments and divisions at IOM Headquarters, Regional Offices, and missions worldwide. It is responsible for global media relations, crisis management and advocacy, and produces a variety of on- and off-line content to enhance awareness of IOM, its operations, policies and data among diverse audiences.

MCU, manages IOM’s Global website and social media accounts, its institutional branding, and the development of innovative digital tools, and oversees initiatives including the Global Migration Media Academy and the It Takes A Community campaign.

The Protection Division of the Department of Programme Support and Migration Management (DPSMM) provides protection and assistance to migrants in need, including trafficked persons, smuggled migrants with protection needs, (rejected) asylum seekers, migrants in irregular situations, stranded migrants, unaccompanied and separated migrant children, migrants subjected to violence, exploitation or abuse, and other migrants in vulnerable situations.

Within this Division, the Assisted Voluntary Return and Reintegration (AVRR) Unit oversees activities directed at setting up and/or strengthening assisted voluntary return and reintegration frameworks in host countries, countries of transit and origin.

The KMH within the AVRR Unit was established in September 2017 under the European Union funded Pilot Action on Voluntary Return and Sustainable, Community-Based Reintegration to strengthen learning across return and reintegration programmes, and support the harmonization of approaches, processes and tools.

Core Functions / Responsibilities:

Tasks to be performed under this contract

  • Support the operationalization of the KMH global and country-based dissemination strategy on return and sustainable reintegration.
  • Assist in the preparation of public information materials and contents (social media,short-videos and audio contents) for online audiences in clear and concise English, in consultation with IOM’s Social Media manager.
  • Assist with the drafting and publication of feature-length content and news pieces on returnand sustainable reintegration, in line with the activities and products of the KMH.
  • Support the development and management of the Return and Reintegration Platform’s Media Centre.
  • Produce visuals and infographics on return and sustainable reintegration, in line with theactivities and products of the KMH.
  • Support the coordination of communication and information actions to increase publicawareness on KMH products and activities.
  • Support MCD’s efforts to gather, prepare, and disseminate public information materials on return and reintegration.
  • Support to general activities with linkages to KMH within the Department of Migration Supportand Programme Management (DPSMM) as deemed necessary

Performance indicators for evaluation of results

  • Revision of the current dissemination and outreach strategy related to the KMH’s produced audio-visual materials on return and sustainable reintegration;
  • Development of an operationalization plan of the above-mentioned strategy to be implementedat the global level as well as at the country level in each target countries, in coordination with national communication officers;
  • Development of a global social media dissemination plan, messages and contents related tothe KMH’s produced audio-visual materials on return and sustainable reintegration;
  • Development of an information package on the usage and consumption of the KMH’s produced audio-visual materials on return and sustainable reintegration among targeted audiences;
  • Production of blog stories for each target country, in coordination with national communicationofficers.

Required Qualifications and Experience:

Education, experience and/or skills required

  • Master’s degree in Journalism, Communications, or a related field from an accredited academic institution with two years experience; or
  • University degree in the above fields with four years of relevant professional experience.


  • At least 4 years of professional experience on communication;
  • Experience in writing and editing for online or offline outlets (i.e. blog articles, press releases);
  • Experience in developing and implementing awareness raising campaigns;
  • Experience on migration and/or return and reintegration topics is an asset;
  • Working experience in an international organization is an asset.


  • Working knowledge of graphic design and video editing, in particular for social media dissemination;
  • Ability to work effectively and harmoniously in a team of colleagues of varied cultural and professional backgrounds;
  • Strong organizational skills.


IOM’s official languages are English, French, and Spanish.

For this consultancy, fluency in English and working knowledge in French is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.


Upon need, travel on duty could be considered.

The consultant must adhere to the International Organization for Migration (IOM) Data Protection Principles (IN/138) and maintain confidentiality.

The consultant will be responsible to follow IOM writing guidelines and latest glossaries in all given assignments for accurate translation.

Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

IOM’s competency framework can be found at this link.


Competencies will be assessed during a competency-based interview.


  • The appointment is subject to funding confirmation.
  • Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.
  • Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

How to apply

Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment system, by 14 July 2022 at the latest, referring to this advertisement.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information please refer to: www.iom.int/recruitment

Posting period:

From 01.07.2022 to 14.07.2022

No Fees:

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

Requisition: CON 2022 20 – Consultant – Knowledge Management Hub (KMH) Communications – Geneva, Switzerland (57654362) Released

Posting: Posting NC57654363 (57654363) Released

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